The shield deluxe 2016 not updating

If you want to switch to using Sophos instead you should first uninstall the other product using the menu.

If you have uninstalled any other antivirus software and still have problems installing Sophos then you will need to send us some log files to help us figure out what has gone wrong.

For Linux system requirements see Sophos Anti-Virus for Linux: system requirements.NB on Windows 7 the blue shield may not be visible. Solid grey shield This icon is used by Sophos for OS X version 7 and means that on-access scanning is disabled so that Sophos will not automatically be checking for viruses when you open files on your computer. It indicates some sort of problem or action that you need to take. Outline black shield with cross in the centre On OS X systems running Sophos version 8 then if updating fails then you'll see a black shield with a cross in the middle of it. This is used only to notify you of major changes or updates to Sophos.To view the shield on Windows 7 see the answer to the question Why can't I see the Sophos shield in the Windows system tray (near the clock)? Blue and white shield This icon is used by Sophos for OS X version 8 and means that on-access scanning is disabled so that Sophos will not automatically be checking for viruses when you open files on your computer. This indicates a problem which needs to be investigated and fixed. The most common reason is that Sophos needs you to restart the computer, but it may also indicate a different problem such as on-access scanning disabled. This can happen for a number of reasons, but usually it is because the Sophos client cannot connect to the Sophos servers to update itself. The most common reason is if Sophos tries to update itself before your computer has connected to the internet.This indicates a problem which needs to be investigated and fixed. Sophos will normally also display a message box to show you what the problem is as shown below. Blue and white shield with red circle and white cross If you see a red cross (some may notice that it's really a white cross on a red background) on the shield it means that the last time that Sophos tried to check for updates, it failed for some reason, perhaps because it does not currently have the required network connection. This is often seen if you are using a USB modem for your broadband connection.If the reason shown indicates a more significant problem than Sophos just needing a reboot then see the entry Sophos isn't running properly. The symptoms are usually that you see a red cross every time you start up the computer, but if you try a manual update, it succeeds and the red cross disappears.

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To start a manual update, right-click on the blue shield with the red cross and choose .

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