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Tay, the creation of Microsoft's Technology and Research and Bing teams, was an experiment aimed at learning through conversations. Soon, Tay began saying things like "Hitler was right i hate the jews," and "i fucking hate feminists." But Tay's bad behavior, it's been noted, should come as no big surprise."This was to be expected," said Roman Yampolskiy, head of the Cyber Security lab at the University of Louisville, who has published a paper on the subject of pathways to dangerous AI.
She was targeted at American 18 to 24-year olds—primary social media users, according to Microsoft—and "designed to engage and entertain people where they connect with each other online through casual and playful conversation."SEE: Microsoft's Tay AI chatbot goes offline after being taught to be a racist (ZDNet) And in less than 24 hours after her arrival on Twitter, Tay gained more than 50,000 followers, and produced nearly 100,000 tweets. "The system is designed to learn from its users, so it will become a reflection of their behavior," he said.
At Radbots, Gailey and his team are interested in bridging the gap between chatbots and advertising: slipping ads into conversations when the AI feels it's relevant and least likely to irritate the user.
The advantages of using chatbots, at least from the service provider side, is that the adverts can be targeted to match users' needs given the ongoing conversations.
"On the web, adverts are fighting for attention, but on chatbots the user gives their undivided attention," Gailey says.
The software analyzes the content of chatter to recognize what and when to advertise, and it's an obvious step towards monetizing chatbots.
"When Tay started training on patterns that were input by trolls online, it started using those patterns," said Rosenberg.
” “Sorry, I don’t understand the question I heard,” she replies. Fast-forward five and a bit years and now every major tech player has one of these chatbots, or is in the process of developing one.Or at least Microsoft does."The failure of Tay, she believes, is inevitable, and will help produce insight that can improve the AI system.After taking Tay offline, Microsoft announced it would be "making adjustments."According to Microsoft, Tay is "as much a social and cultural experiment, as it is technical." But instead of shouldering the blame for Tay's unraveling, Microsoft targeted the users: "we became aware of a coordinated effort by some users to abuse Tay's commenting skills to have Tay respond in inappropriate ways."Yampolskiy said that the problem encountered with Tay "will continue to happen." "Microsoft will try it again—the fun is just beginning!She was supposed to come off as a normal teenage girl.But less than a day after her debut on Twitter, Microsoft's chatbot—an AI system called "Tay.ai"—unexpectedly turned into a Hitler-loving, feminist-bashing troll. Tech Republic turns to the AI experts for insight into what happened and how we can learn from it.